SAEM à Directoire et Conseil de Surveillance au capital de 73 865 940 € | RCS Chambéry B 429 852 668
Siège social : S3V - 110 rue de la Croisette - BP 40 - 73122 COURCHEVEL cedex - France
Tel : + 33 (0)4 79 08 04 09
Société Trois Vallées is the managing company of the Méribel Mottaret and Courchevel resorts.
This Personal Data Protection Policy reflects the commitments implemented by S3V as part of its daily activities for the responsible use of personal data.
We want to be as transparent as possible with you, which is why we would like to explain the types of data that we collect and process, as well as your rights.
This Personal Data Protection Policy applies to the information that we collect during your visit and the use of the services we offer you. It also applies to data transferred by third parties in accordance with applicable regulations.
As Data Controller, including for your personal data, we make every effort to protect your privacy and ensure the security of the personal data that you entrust to us. We take great care in the processing of your data and the confidentiality of personal information.
All operations on your personal data are carried out in compliance with the regulations in force and in particular with Law no 78-17 of 6 January 1978 relating to data processing, files and freedoms (as amended) and the European Regulations no 2016/679 on Data Protection (General Data Protection Regulation, GDPR).
By using S3V services, our websites and our points of sale, you declare that you accept the terms of this Personal Data Protection Policy. If you disagree with any of its terms, you are free to stop using our websites and/or our services.
We reserve the right to freely modify this Personal Data Protection Policy at any time. Consequently, we invite you to refer to it during each visit to the services concerned* in order to be aware of its latest version made permanently available.
"Personal Data" refers to any information relating to an identified natural person or who can be identified, directly or indirectly, by reference to one or more elements that are specific to that person.
When we collect your Personal Data, we do so in a fair and transparent manner through the presence of information notices or references to this Policy. No data collection is carried out without the knowledge of the persons concerned and without them being informed.
We use your personal data in these different situations:
We use your personal data for any purchase of products and services available on the websites mentioned above.
This data collection allows us to prepare your order in the best conditions.
You receive information in connection with your purchase (for example your order confirmation) and about your account (in the event that your password is lost, for example).
Note that we do not have access to your bank details, which are encrypted and protected by our online sales provider.
In the event of a technical problem during your purchase, we can return the contents of your basket to you in order to help you complete the purchase. We consider this service very important because it allows you to obtain all the information you need to properly prepare your holiday with us.
As a customer, you will receive information about purchased products from S3V.
However, if you no longer wish to receive this, you can unsubscribe from our mailing list at any time by clicking on the "unsubscribe" link on all of our emailing campaigns, or request this by email delivered to the following address: email@example.com.
When ordering, you can subscribe to our newsletter.
If you have given your permission, you will receive personalised content to present the resort and its immediate surroundings to you once a month, on average.
You can unsubscribe from our mailing list at any time by clicking on the "unsubscribe" link on all of our emailing campaigns, or request this by email delivered to the following address: firstname.lastname@example.org.
Your requests for information and complaints can come from anywhere: at the counter, via the complaints register, or email, social networks, telephone, etc.
For the internal processing of these requests, we can share your personal data related to your reservation and use with S3V departments, in order to deal with all your complaints or questions as efficiently and quickly as possible. We do this with the aim of offering you quality customer service.
We also use personal data for analytical purposes to improve how our services work. As such, we use them in the following way: as a customer, we may send you a satisfaction questionnaire following your purchase.
When making your reservation, we collect the following information depending on the product purchased:
If you send a contact request to email@example.com, your information (email, etc.) will only be used to process your requests and contact you later. In no case will they be used for a commercial purpose.
The only people outside the S3V company who can have access to this data are:
In all cases, S3V collect and use personal data in a manner strictly necessary for the services offered. S3V strives to minimise the data collected, and to keep it accurate and up to date, while facilitating the rights of data subjects.
Your personal data is kept for a limited period which does not exceed the period necessary for the processing purposes and applicable laws.
In accordance with the laws and regulations applicable to the protection of personal data, you have a number of rights relating to your data, namely:
To exercise these rights, you can contact us at the following email address: firstname.lastname@example.org or by post at S3V Service Commercial, 110 Rue de la Croisette, BP 40, 73122 Courchevel.
Please note that we will ask you for proof of your identity to exercise these rights.
For any question relating to this policy or for any request relating to your data, you can contact us by:
This policy, accessible to all on the group's websites, is updated regularly to take into account legislative and regulatory changes and any change in the organisation of the company, or in the offers, products and services offered.
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